Privacy & Cookies
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. See the section on cookies below for more information.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
Should you choose to subscribe to our mailing list, we will ask for your email address, and will also record your IP address to allow us to retain a record of your consent having been given.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties whose services help us to use your Personal Information, as described above.
We use Shopify to power our online store and to process payments. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Should you wish to unsubscribe from our mailing list, you can do so at any time by clicking the “unsubscribe” link in any of the email campaigns you have received from us. Or if you prefer you can contact us to request that we unsubscribe you.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
For more information about cookies, and how to disable cookies, visit https://ico.org.uk/for-the-public/online/cookies/.
By continuing to use this website, you accept that we use the following cookies:
When you click “ok” on our cookie consent popup banner, a cookie called ‘cookiescriptaccept’ is set so that you will not be asked to reconfirm your acceptance for a period of time.
We use Google Analytics to provide us with statistical data about the way our Site is used. Google Analytics sets the following cookies:
_ga. Persistent for 2 years. Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat. Sessional. Used by Google Analytics to throttle request rate
_gid. Sessional. Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
The newsletter sign up popup on this website sets two cookies.
mc.us14.list-manage.com communicates statistical information to Mailchimp, our email newsletter service provider.
MCPopupClosed remembers when you have closed the popup so that it knows not to show you it again.
Here is a list of cookies used by Shopify. Please note that, like most e-commerce websites, ours is dependent on cookies for its functionality. If you disable these cookies, it will not be possible to use our website.
_session_id. Unique token. Sessional. Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit. No data held. Persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq. No data held. Expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.
cart. Unique token. Persistent for 2 weeks. Stores information about the contents of your shopping cart.
_secure_session_id. Unique token. Sessional. Keeps track of the current state of your shopping cart.
_storefront_digest. Unique token. Indefinite. If the shop has a password, this is used to determine if the current visitor has access.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure your data is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
When you make a payment to complete your purchase, your card details are sent over a secure, encrypted connection to the payment processor, which is Stripe on behalf of Shopify. The details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
General Data Protection Regulation (GDPR)
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
105-107 Bath Road, Cheltenham, Gloucestershire GL53 7LE